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Customer Feedback Management in Greenlight Guru
Customer Feedback Management in Greenlight Guru
Customer Feedback Management in Greenlight Guru

About the Learning Experience

In this course, you will learn about the Customer Feedback Module in the Quality Processes Workspace in Greenlight Guru. If you have questions on this content, please contact your designated Onboarding Guru, Customer Success Manager, or Greenlight Guru Support (Support@greenlight.guru).


Required Environment Access in Greenlight Guru: Sandbox

Required System Level Role in Greenlight Guru: Customer Feedback Manager


For more information on Roles and Permissions, click here.

Course Categories

Onboarding
QMS
Quality Events

Course Instructor

Alex Naber
Alex Naber
Medical Device Guru
Course Progress
Not started
Enroll
Learning Experience Outline
  1. Welcome
    1. Welcome!
  2. Customer Feedback Management
    1. Overview and Navigation
    2. Customer Feedback - Roles and Permissions
    3. Create/Approve Request
    4. Associating a CF Event to a Supplier
  3. Stages
    1. Sources and Team
    2. Immediate Action - Create/ Complete Tasks
    3. Investigation - Create/ Complete Tasks
    4. Root Cause - Create/ Complete Tasks
    5. Action - Create/Complete Tasks
    6. Verification - Create/Complete Tasks
    7. Stage Completion
    8. Quality Review and Quality Event Completion
  4. Automations
    1. Create/ Activate/ Edit Automations
    2. When to Apply Automations
learning_experience
Customer Feedback Management in Greenlight Guru
Customer Feedback Management in Greenlight Guru
Course Progress
Not started
Enroll

About the Learning Experience

In this course, you will learn about the Customer Feedback Module in the Quality Processes Workspace in Greenlight Guru. If you have questions on this content, please contact your designated Onboarding Guru, Customer Success Manager, or Greenlight Guru Support (Support@greenlight.guru).


Required Environment Access in Greenlight Guru: Sandbox

Required System Level Role in Greenlight Guru: Customer Feedback Manager


For more information on Roles and Permissions, click here.

Learning Experience Outline
  1. Welcome
    1. Welcome!
  2. Customer Feedback Management
    1. Overview and Navigation
    2. Customer Feedback - Roles and Permissions
    3. Create/Approve Request
    4. Associating a CF Event to a Supplier
  3. Stages
    1. Sources and Team
    2. Immediate Action - Create/ Complete Tasks
    3. Investigation - Create/ Complete Tasks
    4. Root Cause - Create/ Complete Tasks
    5. Action - Create/Complete Tasks
    6. Verification - Create/Complete Tasks
    7. Stage Completion
    8. Quality Review and Quality Event Completion
  4. Automations
    1. Create/ Activate/ Edit Automations
    2. When to Apply Automations

Course Categories

Onboarding
QMS
Quality Events

Course Instructor

Alex Naber
Alex Naber
Medical Device Guru